Scheduled Caren Upgrade on Monday the 7th of June at 20:30
Scheduled Maintenance Report for Caren
Completed
UPDATE - MIGRATION RESCHEDULED
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Dear Caren Customer

At 11:00 this morning we started the migration process of Caren Rental to Azure. Unfortunately we needed to cancel the upgrade due to unforeseen circumstances with the new hosting environment. The Caren team needs a bit of time to investigate the issue and schedule a new time for the migration. We are sorry for the inconvenience due to this problem. We will send out a notification of our new schedule later on today.

The Caren Rental system is back online and all services are operational.

The Caren Team
Posted Jun 08, 2021 - 11:59 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 08, 2021 - 11:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 07, 2021 - 16:52 UTC
Scheduled
UPDATE
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Dear Caren Customer

At 11:00 this morning we started the migration process of Caren Rental to Azure. Unfortunately we needed to cancel the upgrade due to unforeseen circumstances with the new hosting environment. The Caren team needs a bit of time to investigate the issue and schedule a new time for the migration. We are sorry for the inconvenience due to this problem. We will send out a notification of our new schedule later on today.

The Caren Rental system is back online and all services are operational.

The Caren Team

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Dear Caren Customer

On Tuesday the 8th of June the Caren team is planning a major infrastructure upgrade on the Caren Rental platform. We have schedule the upgrade to start at 11:00 GMT. We anticipate that this planned update will take up to 1 hour. This is a necessary system upgrade and we apologize for the inconvenience this may cause.

We are migrating the Caren system to a cloud hosting platform in order to improve the scalability of the system and take advantage of modern cloud services that will allow us future-proof the tech stack and develop the system faster in the future.

The following services will go offline momentarily for some period during the upgrade: 

Caren Rental System UI
Caren Rental API
Caren Rental Widgets

We have chosen this timeframe for the upgrade based on planned deliveries (pick-up/drop-off) and bookings in the system and to minimize effect on operations and to ensure ample time for post-upgrade tasks that need to be completed and tested by the Caren team after the upgrade. We will to our absolute best to perform this upgrade as fast as humanly possible. 

We encourage you to make any necessary arrangement in case you need to service customers during the upgrade and/or if you wish to provide notices to your customers for example on your websites, about possible service disruption in your booking engine during this.

Planned upgrade start time: 11:00
Planned upgrade end time: 12:00.

We will send reminder emails a few hours prior to the scheduled start time of the upgrade. A notification will also be sent out when the upgrade is about to start. Customers can monitor the progress of the upgrade on https://status.caren.is as well. 

Again, we apologise for the inconvenience that this may cause. If you have any questions regarding the upgrade do not hesitate to contact us with your questions. 

The Caren Team
Posted Jun 08, 2021 - 11:00 UTC
This scheduled maintenance affected: Caren Rental (Caren Rental - Admin System, Caren Rental - Vehicle Api, Caren Rental - Widgets).